At GoWithFund, we strive to ensure a positive experience for both project creators and contributors. If you have any questions or concerns about your contribution or a campaign on our platform, please contact us at info@gowithfund.com.
1. Contributions and Donations:
1.1 Contributions: Contributions made to projects on GoWithFund are considered donations and are non-refundable. Once a contribution has been made to a campaign, it cannot be refunded, regardless of whether the campaign reaches its funding goal or not.
1.2 Disputed Contributions: In the event of a dispute between a contributor and a project creator, GoWithFund may, at its sole discretion, facilitate communication between the parties to resolve the issue. However, GoWithFund is not responsible for mediating disputes or issuing refunds.
2. Project Creator Responsibilities:
2.1 Project Fulfillment: Project creators are responsible for fulfilling their promises to backers, including delivering rewards or products as described in the campaign. If a project creator fails to fulfill their obligations, contributors may be entitled to pursue legal remedies directly against the project creator.
2.2 Communication: Project creators are encouraged to maintain open and transparent communication with their backers throughout the duration of the campaign and during the fulfillment process.
3. Refunds and Returns:
3.1 Defective Products: If you receive a defective or damaged product as a reward for your contribution, please contact the project creator directly to request a refund or replacement.
3.2 Refund Requests: Refund requests for products purchased through campaigns on GoWithFund must be directed to the project creator. GoWithFund is not responsible for issuing refunds for products purchased through third-party campaigns.
4. Dispute Resolution:
4.1 Mediation: In the event of a dispute between a contributor and a project creator, GoWithFund may, at its sole discretion, offer mediation services to help facilitate a resolution. However, GoWithFund is not obligated to mediate disputes and does not guarantee any particular outcome.
4.2 Legal Remedies: Contributors who are unable to resolve disputes with project creators may be entitled to pursue legal remedies, including filing a claim in small claims court or seeking assistance from consumer protection agencies.
5. Modification of Policy:
5.1 Changes: GoWithFund reserves the right to modify or amend this Refund and Return Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on the Website.
6. Contact Us:
If you have any questions or concerns about this Refund and Return Policy, please contact us at info@gowithfund.com .